How can I contact customer service?

If you would like to get in touch regarding an order or product please use the contact form or email stores@hartmoormerchandise.co.uk. Queries will be responded to within 48 business hours.


When will i receive my order?

We aim to dispatch orders within 2 working days.

UK customers please allow 2-3 working days from dispatch for your order to arrive.

EU customers can expect their order to arrive 5-7 days from dispatch.

Rest of the world 7-14 working days.


How can I cancel or change my order?

If you would like to change or cancel your order please contact us immediately. If your order has already shipped please wait for your order to arrive and request a return.


Will I pay customs on my order?

Orders shipped outside of the UK may be subject to custom charges. International orders may incur local tax and duties - Please check with your local customs office for more information. 


How can I contact The Used?

This webstore is run solely by Hartmoor Merchandise, in partnership with The Used. Unfortunately the artist/management cannot be contacted via this webstore. 


Who are Hartmoor Merchandise?

We are the official merchandising partner of 'The Used'. We handle all aspects of the artists Merchandise at theused.hrtmrdistro.co.uk